Virtual Visits

Call your physician's office at SouthCoast Health to schedule a virtual visit.

Most commercial insurance plans cover virtual visits just as they would an in-office visit, but speak with your insurer to confirm. In advance of the visit, you will receive an email to check-in through a secure online platform. As with any office visit, we will collect the normal copay amount during the check-in process. After your virtual visit, we will submit a claim to your insurance carrier for full payment. If the service is not covered by your insurance, we will work with you to set up an affordable payment plan.

1. You will receive an email message before your appointment to complete the required check-in. You must check-in in advance of your visit.
2. Click "Start My Check-In" from your check-in email reminder. You will be guided through a technology check, consent form collection, insurance confirmation, and payment of your copay.
3. After completing the check-in process you are ready for your visit! If your visit is starting soon, you can go into the virtual waiting room. Otherwise, you will receive another email before your visit.
4. Click “Start My Virtual Visit” ten minutes before you are scheduled to meet with your provider.
5. Once your provider is available, you will hear an alert noise and the “Join Visit” button will become active for you to click on and connect.
6. Within moments, your provider will be visible to you on the screen and you may begin your virtual visit.
7. Once finished, both you and your provider will end the virtual visit. Any next steps of care that you and your provider discussed will be inputted securely into your medical record and will be carried out, per your provider’s instructions.

Always return to your virtual visit email! We will send a message to the email you have on file. Always return to the email you received to restart the visit. Here are a couple circumstances where you should return to your virtual visit message to start fresh:

• I just downloaded the myPrivia mobile application
• I installed Google Chrome to start the visit
• I got disconnected from my provider
• I had an issue and lost my place in the process

In all cases, returning to your virtual visit email will get you back on track! If you did not receive an email, please contact our office.

There are a couple keys to a successful virtual visit. Consider the steps below if you are having any video or audio issues:

• Download What You Need - You will need Google Chrome if using a desktop or laptop or the myPrivia app if you are using a mobile device. Make sure you have this installed and return to your virtual visit message to get started.
• Allow Access to Your Device​- On both mobile devices and laptops /desktops there are settings that enable the virtual visit technology to access your webcam/microphone. Make sure those settings are enabled.
• Check Your Internet Speed - Low video quality is usually caused by a poor internet connection. You will need an absolute minimum internet connection of 20 mbps to do a virtual doctor’s visit. That’s the minimum speed we recommend for streaming video.
  To test your internet connection speed, visit speedtest.net and press Go. If the test says your speed is under 20 mbps and you’re using wifi, try using a wired internet connection or restarting your router.
• Turn Up Your Audio - We know it sounds silly, but is your speaker volume turned up? We’ve all done that before. You can always play some music or open up a video clip on YouTube to test your sound.
• Use Headphones for Sound - If there is an echo it is because your device speakers are too close to the microphone. Plug in some headphones and the echo should disappear!
• Restart the Visit - Close out of any open windows and applications. Go back to your virtual visit message and click "Start My Virtual Visit" to restart your visit.

If you continue to have problems, reach out to Privia Support at [email protected] or call ​888.774.8428.